As businesses transition to the Malaysia IRBM e-Invoice system, ensuring seamless compliance remains a priority. However, occasional IRBM MyInvois System disruptions, failures, or service outages may affect e-Invoice transmissions especially after 1st July 2025 (3rd batch of companies on board). To address this, the Inland Revenue Board of Malaysia (IRBM) has outlined specific guidelines in its latest announcement dated March 18, 2025 (Section 2.5.4.4).
Below are the recommended steps to ensure compliance during system disruptions:
1. Recommended Reattempt Within 72 Hours
In case of temporary IBRM MyInvois Server failures, users are highly encouraged to reattempt e-Invoice submission within 72 hours by using our solution once the system is restored. This proactive approach helps maintain compliance and ensures timely validation.
2. Extended Downtime: Key Compliance Steps
If the IRBM MyInvois System experiences downtime exceeding 72 hours, users should adhere to the following guidelines:
- Maintain all supporting documents to demonstrate their e-Invoice compliance efforts.
- Follow IRBM’s guideline (Section 2.5.4.4), which acknowledges such disruptions and allows for case-by-case evaluations.
- No Credit Note (CN) is required for correction due to transmission failures caused by IRBM server/system issues.
3. Importance of Proper Documentation
To avoid potential compliance risks, businesses should keep detailed records of submission attempts and any system-related errors encountered. This documentation serves as critical evidence in case of IRBM evaluation.
4. How NEBULA Can Assist
At NEBULA, we are dedicated to supporting our customers in navigating e-Invoice compliance challenges. If you encounter any issues related to MyInvois System failures, our team is available to provide guidance and ensure you take the necessary steps to remain compliant.
For further assistance, please contact our support team. We appreciate your continued trust in NEBULA as your IT solutions partner.
